Terms of Service

1. Acceptance of Terms

By accessing and using Outpaced's services and platform, you accept and agree to be bound by the terms and provisions of this agreement.

2. Description of Service

Outpaced provides a flat-fee property selling service and supporting technology platform, which includes:

• Pricing consultation based on market transaction data
• Listing and marketing of your property on property portals
• Handling of buyer enquiries and arrangement of viewings
• Guidance and materials for seller-hosted viewings
• Negotiation support and preparation of transaction documentation
• A seller portal for tracking your transaction's timeline, financials, documents, enquiries and viewings

Estate agency work in connection with your transaction is carried out by salespersons registered with the Council for Estate Agencies (CEA). The specific scope of services for your transaction is set out in the written estate agency agreement you sign with us.

3. Fees

Our service fee is a flat fee agreed in writing before engagement, plus prevailing GST. The fee, payment terms and any conditions are stated in the written estate agency agreement.

4. User Responsibilities

As a user of our service, you agree to:

• Provide accurate and complete information about yourself and your property
• Make your property reasonably available for viewings you have accepted
• Maintain the confidentiality of your seller portal link
• Use the service in compliance with applicable laws and regulations
• Consent to receiving WhatsApp messages related to your transaction, including reminders and updates, via approved message templates

5. No Guarantee of Outcome

Property transactions depend on market conditions and third parties. While we act diligently and in your interests, we do not guarantee that a property will sell, sell within a particular time, or sell at a particular price. Market estimates and proceeds calculations provided through our platform are indicative and do not constitute financial advice.

6. WhatsApp Messaging

Our platform communicates via the WhatsApp Business API. By providing your phone number and using our services, you consent to receiving messages through WhatsApp. We comply with WhatsApp's Business Messaging Policy at all times. Outbound-initiated messages are sent exclusively using pre-approved message templates. You may opt out of WhatsApp communications at any time by replying "STOP" or contacting us.

7. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

8. Service Availability

We strive to maintain high availability of our platform, but we do not guarantee uninterrupted access. We may temporarily suspend the platform for maintenance, updates, or other operational reasons. Suspension of the platform does not affect the performance of estate agency services under your written agreement.

9. Limitation of Liability

To the maximum extent permitted by law, Outpaced shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our service interface.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: