Privacy Policy
Last updated: 8 April 2026
1. Information We Collect
Outpaced collects information you provide directly to us, such as when you engage our services, use our platform, or contact us for support.
- Contact information (name, phone number)
- Property search preferences (budget, location, bedrooms, property type)
- Communication preferences and settings
- WhatsApp messaging data, including conversation history and delivery receipts, used to provide our property search services
- Usage data and analytics
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
- To provide and operate our AI-powered property search and agent matching services
- To send property shortlists, appointment confirmations, and updates via WhatsApp using approved message templates
- To send you technical notices, updates, and support messages
- To respond to your comments, questions, and customer service requests
- To improve our services and develop new features
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
- With service providers who assist us in operating our platform
- When required by law or to protect our rights
- In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. WhatsApp Messaging
Our platform uses the WhatsApp Business API to communicate with users who have provided their phone number and opted in to receive messages. We only initiate conversations using pre-approved message templates as required by WhatsApp's Business Messaging Policy. You may opt out of WhatsApp communications at any time by replying "STOP" or by contacting us directly.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your personal information
- Opt out of marketing and WhatsApp communications
- Request a copy of your data
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at: